Submit an Abuse Report

Use this portal to report abuse involving Axel Networks' infrastructure. All reports are reviewed by our team in accordance with applicable law and our network policies.

Privacy Policy

Last updated: March 19, 2026

This Privacy Policy describes how Axel Networks ("we," "us," or "our") collects, uses, and handles information submitted through the Axel Networks Abuse Reporting Portal (the "Portal").

Information We Collect

When you submit an abuse report through this Portal, we collect the following categories of information:

  • Contact information - your full name, email address, job title, company or organization name, telephone number, and mailing address where provided.
  • Report content - URLs, IP addresses, log data, descriptions, and any other information you voluntarily include in your report.
  • Technical information - your IP address and browser information at the time of submission, collected automatically for security and anti-abuse purposes.
  • Legal attestations - digital signatures, certifications, and acknowledgments required for certain report types.

How We Use Your Information

Information collected through this Portal is used for the following purposes:

  • To process and investigate your abuse report.
  • To contact you regarding the status of your report or to request additional information.
  • To fulfill our legal and regulatory obligations, including reporting certain content to authorities such as the National Center for Missing and Exploited Children (NCMEC) where legally required.
  • To forward relevant information to affected parties, such as hosting providers or website operators, in accordance with your notification preferences and applicable law.
  • To maintain records for legal and audit purposes.
  • To detect and prevent fraudulent or abusive use of this Portal.

Sharing of Your Information

We may share information from your report under the following circumstances:

  • Hosting providers and website operators - we may forward your report, including your contact information if you have consented, to the relevant hosting provider or website operator.
  • Legal authorities - for certain report types (including CSAM), we are legally required to report to government agencies and organizations including NCMEC. Law enforcement may request reports in connection with investigations.
  • Transparency databases - certain reports, particularly copyright-related reports, may be shared with third-party transparency databases such as the Lumen Database.
  • Legal process - we may disclose information in response to valid legal requests, court orders, or governmental authority.
  • Service providers - we may share information with third parties who assist in operating this Portal, subject to appropriate confidentiality obligations.

We do not sell your personal information to third parties.

Data Retention

We retain abuse reports and associated information for a period of not less than five (5) years from the date of submission, unless a longer retention period is required by law or is reasonably necessary in connection with ongoing legal proceedings. Retention periods may vary based on report type and applicable legal requirements.

Security

We implement reasonable technical and organizational measures to protect the information collected through this Portal. All data is stored on secured infrastructure with access restricted to authorized personnel. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights with respect to your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us at abuse@axel-networks.net. We will respond to all requests in accordance with applicable law.

Please note that certain information may be retained for legal compliance purposes even upon request for deletion.

Children's Privacy

This Portal is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information through this Portal, please contact us immediately.

International Transfers

Information submitted through this Portal may be processed and stored in jurisdictions other than your country of residence. By submitting a report, you consent to such transfers in accordance with this Privacy Policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of this Portal following any changes constitutes your acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact: